Privacy policy – Elm Biosciences

Privacy policy

Last updated: September 1, 2025

Elm Biosciences (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you access or use our website, make a purchase, or otherwise interact with us (“Services”).

By using the Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information you provide directly, automatically through your device, or from third parties.

This may include:

Contact information: name, email, phone, shipping and billing addresses
Payment details: card information, transaction data, payment confirmation
Account information: login credentials, preferences, settings
Purchase history: products browsed, added to cart, purchased, returned
Device and usage data: browser type, IP address, cookies, time spent, pages visited
Customer support interactions: messages, inquiries, reviews

2. HOW WE COLLECT INFORMATION

We collect your information from:

Direct interactions with you (e.g., orders, account setup, emails)
Automated tracking technologies (e.g., cookies, pixels)
Our service providers (e.g., Shopify, shipping partners, analytics vendors)
Business and marketing partners

3. HOW WE USE YOUR INFORMATION

We use your information to:

Process orders, returns, and transactions
Manage your account and preferences
Personalize your shopping experience
Send transactional and promotional communications
Improve website functionality and Services
Detect fraud and secure our platform
Comply with legal obligations
You can opt out of promotional emails at any time via the unsubscribe link in our emails.

4. HOW WE SHARE YOUR INFORMATION

We may share your information:

With Shopify and other service providers who support our website and logistics
With marketing partners to show you relevant ads based on your activity
With your consent or when you request it (e.g., social media login or shipping tools)
Within our corporate group or during a business transfer
As required by law or to enforce our Terms

Shopify processes your information to help us deliver the Services. You can read Shopify’s full privacy policy here.

5. YOUR RIGHTS & CHOICES

Depending on where you live, you may have rights to:

Access or request a copy of your personal information
Correct or delete inaccurate data
Opt out of targeted advertising or data sharing
Limit or restrict how we use your data
You can submit requests by contacting us using the info below. We may need to verify your identity.

View Your Privacy Choices by clicking here.

6. SECURITY & DATA RETENTION

We use commercially reasonable measures to protect your personal information, but no system is perfectly secure. We retain your data only as long as needed for business, legal, or operational purposes.

7. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from anyone under that age.

8. INTERNATIONAL TRANSFERS

We may transfer your data outside your country (including to the U.S.). When we do, we use lawful mechanisms such as Standard Contractual Clauses to safeguard your information.

9. THIRD-PARTY LINKS

Our website may link to third-party sites we don’t control. We are not responsible for the privacy or content practices of those sites. Please review their policies separately.

10. MESSAGING TERMS

In addition, you agree to our Messaging Terms and Messaging Privacy Policy.

11. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices. We will post the updated version here with a revised “Last updated” date.

11. CONTACT US

For questions or to exercise your rights, contact us by email at concierge@elmbiosciences.com, by phone at (888) 471-8422, or by mail at:

Elm Biosciences, Inc.

169 Madison Avenue, STE 15865

New York, NY 10016