# Privacy policy Last updated: September 1, 2025 Elm Biosciences (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you access or use our website, make a purchase, or otherwise interact with us (“Services”). By using the Services, you agree to this Privacy Policy. **1\. INFORMATION WE COLLECT** We collect personal information you provide directly, automatically through your device, or from third parties. This may include: - Contact information: name, email, phone, shipping and billing addresses - Payment details: card information, transaction data, payment confirmation - Account information: login credentials, preferences, settings - Purchase history: products browsed, added to cart, purchased, returned - Device and usage data: browser type, IP address, cookies, time spent, pages visited - Customer support interactions: messages, inquiries, reviews **2\. HOW WE COLLECT INFORMATION** We collect your information from: - Direct interactions with you (e.g., orders, account setup, emails) - Automated tracking technologies (e.g., cookies, pixels) - Our service providers (e.g., Shopify, shipping partners, analytics vendors) - Business and marketing partners **3\. HOW WE USE YOUR INFORMATION** We use your information to: - Process orders, returns, and transactions - Manage your account and preferences - Personalize your shopping experience - Send transactional and promotional communications - Improve website functionality and Services - Detect fraud and secure our platform - Comply with legal obligations - You can opt out of promotional emails at any time via the unsubscribe link in our emails. **4\. HOW WE SHARE YOUR INFORMATION** We may share your information: - With Shopify and other service providers who support our website and logistics - With marketing partners to show you relevant ads based on your activity - With your consent or when you request it (e.g., social media login or shipping tools) - Within our corporate group or during a business transfer - As required by law or to enforce our Terms Shopify processes your information to help us deliver the Services. [You can read Shopify’s full privacy policy here.](https://www.shopify.com/legal/privacy) **5\. YOUR RIGHTS & CHOICES** Depending on where you live, you may have rights to: - Access or request a copy of your personal information - Correct or delete inaccurate data - Opt out of targeted advertising or data sharing - Limit or restrict how we use your data - You can submit requests by contacting us using the info below. We may need to verify your identity. [View Your Privacy Choices by clicking here](/content/policies/privacy-policy#storage-preferences/index.html). **6\. SECURITY & DATA RETENTION** We use commercially reasonable measures to protect your personal information, but no system is perfectly secure. We retain your data only as long as needed for business, legal, or operational purposes. **7\. CHILDREN’S PRIVACY** Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from anyone under that age. **8\. INTERNATIONAL TRANSFERS** We may transfer your data outside your country (including to the U.S.). When we do, we use lawful mechanisms such as Standard Contractual Clauses to safeguard your information. **9\. THIRD-PARTY LINKS** Our website may link to third-party sites we don’t control. We are not responsible for the privacy or content practices of those sites. Please review their policies separately. **10\. MESSAGING TERMS** In addition, you agree to our [Messaging Terms](https://terms.pscr.pt/legal/shop/fhx1zy-sh/terms_of_service) and [Messaging Privacy Policy](https://terms.pscr.pt/legal/shop/fhx1zy-sh/privacy_policy). **11\. UPDATES TO THIS POLICY** We may update this Privacy Policy to reflect changes in our practices. We will post the updated version here with a revised “Last updated” date. **11\. CONTACT US** For questions or to exercise your rights, contact us by email at concierge@elmbiosciences.com, by phone at (888) 471-8422, or by mail at: Elm Biosciences, Inc. 169 Madison Avenue, STE 15865 New York, NY 10016 ## Placeholder Title elmbiosciences.com # elmbiosciences.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension elmbiosciences.com # elmbiosciences.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension elmbiosciences.com # elmbiosciences.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension elmbiosciences.com # elmbiosciences.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension shop.app # shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension unlock complimentary shipping First, what is your skin concern? Soften Fine LinesBrighten Complexion Support Firmness All the Above No thanks Close dialog Email Country JOIN THE WAITLIST Postscript